1. 14-day, no-questions-asked guarantee
This period applies only to your first payment on a new subscription (not to subsequent monthly renewals of a subscription you already used past the 14-day mark).
2. After the 14 days
Once the guarantee period has passed, monthly charges already processed are not refundable on a prorated basis for the remainder of the month: since this is a continuous-access subscription (not a consumable product), the charge covers access to the Service for that full cycle, whether you used it a little or a lot.
You can still cancel at any time so you're not charged for the next cycle — cancellation is effective immediately for future charges, though you keep access until the end of the cycle you already paid for.
3. Duplicate or mistaken charges
If you spot a duplicate charge, a charge after you already cancelled, or any billing error on our part, we'll refund it in full, no exceptions, and without the 14-day limit from section 1 — that's on us, not you.
4. How to request a refund
- Write to hola@starcut.app from the same email you used to sign up for the PRO plan, with the subject "Refund request."
- Tell us the approximate charge date and the reason (optional within the first 14 days, required outside that window for exception cases — see section 6).
- We confirm the request and, if approved, process the refund directly from the Lemon Squeezy dashboard (our payment processor).
5. Timing and payment method
Approved refunds are processed within 1 to 3 business days of our confirmation. The money is returned via the original payment method, through Lemon Squeezy; the time it takes your bank or card issuer to reflect the credit may take a few additional business days, outside our direct control.
6. Exceptions
We reserve the right to decline refund requests in cases of fraudulent use of the Service, abuse of the 14-day guarantee (for example, requesting repeated refunds across different accounts belonging to the same person), or breach of our Terms of Service.
7. Contact
Questions about this policy? Write to us at hola@starcut.app.